Netforge Solution Sdn. Bhd. Hiring! Full Time IT Support Executive in WP Kuala Lumpur, Earn up to MYR 9,000 - Ricebowl

• Diploma or Degree in IT, Computer Science, or a related field

• 学历要求拥有IT技术或相关领域的文凭/学位

• Fluent in Mandarin (spoken and written) we are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking team

• 精通中文（口语与书写）

• Minimum 5 years of experience in IT support, system operations, networking, or a related role.

• 至少5年 IT 支持、系统运维、网络或相关经验

• Strong knowledge of networking fundamentals, including TCP/IP, routing, switching, and firewall concepts.Ability to analyze and troubleshoot network issues and optimize performance

• 熟悉网络基础知识，包括 TCP/IP、路由、交换、防火墙等。能够进行网络故障分析及性能优化

• Hands-on experience with web-related technologies such as Nginx, Redis, Zookeeper, MySQL, DNS, etc., including configuration and performance tuning

• 熟悉 Nginx、Redis、Zookeeper、MySQL、DNS 等 Web 相关技术，包括配置及性能调优

• Proficient in one or more programming or scripting languages (e.g. Python, Shell, Go).

• 掌握一种或多种编程或脚本语言（如 Python、Shell、Go）

• Experience with monitoring and logging tools such as ELK, Zabbix, Prometheus, and Grafana

• 熟悉 ELK、Zabbix、Prometheus、Grafana 等监控工具的使用及维护

• Strong problem-solving and troubleshooting skills, with the ability to independently handle complex issues

• 具备较强的问题分析与故障排查能力，能够独立处理复杂问题

• Fast learner with the ability to quickly acquire and apply new technologies in a practical environment

• 学习能力强，能够快速掌握新技术并应用于实际工作

• Experience in team management or technical leadership; prior experience leading a small team (3–5 members) is an advantage

• 具备团队管理或技术指导经验，有带领3-5人小团队经验者优先

• Willing to work non-standard hours, including overtime or when support is required.

• 可接受非固定工作时间（包括必要时的加班或支援）

• Perform server system operations and maintenance, including scripting and automation

• 负责服务器系统运维工作，包括编写运维脚本及自动化处理

• Deploy, maintain, monitor, and optimize business systems and infrastructure

• 进行业务系统的部署、维护、监控及优化

• Handle system incidents by performing troubleshooting, analysis, resolution, and follow-up

• 处理系统故障，包括受理、分析、解决及后续跟踪

• Develop and maintain CI/CD pipelines and automation tools to improve operational efficiency

• 负责 CI/CD 平台及自动化工具开发，提升运维效率

• Maintain and ensure the stability and security of private cloud infrastructure

• 维护公司私有云环境，确保系统稳定及安全运行

• Introduce and deploy tools/platforms, and prepare related documentation

• 负责工具平台的引入、部署及相关文档编写

• Collaborate with development teams to support project implementation and track progress

• 与开发团队协作，支持项目实施并跟进开发进度

• Coordinate between after-sales/support team and development team to escalate and resolve issues

• 协调售后团队与开发部门沟通，推动问题反馈及解决

About Us

NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.

Location: Sunway Velocity, Kuala Lumpur

Working Hours: Non-standard working hours depending on operational needs or project requirements, with shifts such as 8:00am–5:00pm, 9:00am–6:00pm, 10:00am–7:00pm, 1:00pm–10:00pm, or 2:00pm–11:00pm. Total working hours will not exceed 45 hours per week.

Off Days: 8 off days per month, which may not necessarily fall on weekends depending on the work schedule.

Kindly send your resume to WhatsApp +************* or email *************

Come join a team that’s passionate, supportive, and always ready to take on new challenges together.

• 5-day workweek
• EPF, SOCSO, EIS
• Monthly performance Bonus
• Annual Bonus
• Medical leave, annual leave, public holiday
• Medical claim
• Near public transportation (LRT/MRT)