Miki Travel Hiring! Full Time Customer Service Representative in WP Kuala Lumpur, Earn up to MYR 4,800 - Ricebowl

Requirement

• Must be able to read & write in Mandarin & English - Role required to respond to client's call & chat in Mandarin

• Able to work 24/7 shifts, weekends & Public Holidays

• Min 1 year experience in Customer Service field with Diploma in any field

• SPM applicants with 3 years experience in Customer Service field

• Work experience in Travel & Hotel industry is highly preferred

• Basic computer skills including Microsoft Office applications

Job description:

• Operating in a 24/7 call center environment, with shifts rotating across weekends and public holidays.

• Available to work rotational shifts, including midnight shifts, weekends, and holidays.

• Handle & respond incoming calls, Live Chat, Instant Messages & emails within the stipulated time

• Assist Tour Leaders with tour information, concrete solutions & necessary support while they travel globally

• Multitasking between handling clients, working with Sales team & making arrangements with Suppliers

• Coordinating with MIKI network offices or suppliers for case follow-ups, and collaborating with clients, travel agents, and MIKI sales staff to find solutions.

• Managing complaints and inquiries in a professional, courteous, and efficient manner.

• Providing troubleshooting assistance, customer support, and emergency hotline services.

• Sending tour details via in-house system messages and emailing relevant sales teams or stakeholders.

• If necessary, sending booking confirmations to hotels via fax or email..

• Providing flexible support to other departments when required.

• Accepting tasks and projects assigned by the manager or company.

• KWSP and SOCSO
• Annual leave 
• Medical leave
• Bonus
• Medical & Insurance coverage
• Overtime pay
• Shift allowance
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Training provided
• Career Progression opportunities - you maybe able to get promotion easily
• Near to public transport