Netforge Solution Sdn. Bhd. Hiring! Full Time IT Support (Linux Server) (Mandarin) in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

• Minimum Diploma/Degree in IT or a related field required

• 最低学历要求拥有IT技术或相关领域的文凭/学位

• Fluent in Mandarin (both spoken and written)

• 精通中文（口语与书写）

• Proficient in Windows, with basic knowledge of Linux and databases.

• 对windows的应用要求比较熟悉；对Linux和数据库有一定的了解。

• Familiar with server and storage products as well as network equipment installation.

• 熟悉服务器、存储产品以及网络设备的安装。

• Understand the configuration and maintenance of network switches, routing devices and security products

• 理解网络交换机、路由设备和安全产品的配置和维护。

• Able to work in rotating shifts: morning, afternoon, and night shifts

• 能够接受三班轮值工作：早班、午班和晚班

• Manage the delivery of server orders and provide after-sales maintenance to customers.

• 管理服务器订单的交付，并为客户提供售后维护。

• Diagnosing and resolving various hardware, software, server, and network issues.

• 诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。

• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.

• 收集、分析和解决客户在售前和售后遇到的技术问题。

• Adhere to strict work handover protocols and provide consistent and accurate information.

• 严格按照规范做工作交接，保证信息同步准确。

• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.

• 遵循公司的客户服务标准和流程，及时了解最新的产品和技术。

• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.

• 确保客户满意并维护公司卓越客户服务的声誉。

About Us

NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.

Location: Sunway Velocity, Kuala Lumpur

Working Hours are based on a shift schedule:

Morning Shift: 8a.m. – 5p.m./ Afternoon Shift: 1p.m. – 10p.m. / Night Shift: 10p.m. – 8a.m. (next day)
Off Days:

Morning & Afternoon Shifts: 6 off days per month

Night Shift: 15 off days per month

Note: Off days are not fixed on weekends and may vary according to the duty roster.

Kindly send your resume to WhatsApp +************* or email *************

Come join a team that’s passionate, supportive, and always ready to take on new challenges together.

• Allowance
• KPI rewards
• EPF/SOCSO/EIS
• Medical leave, annual leave
• Medical claim
• Providing training
• Near public transportation (LRT/MRT)