Global Lancesoft Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Position: Customer Support Banking Background

EXP Needed: 1-2 years in Banking Customer Service Exp

Shift time: 1.30pm to 10.30pm

Shift days: 5 days (Rotational)

Location: KL Sentral

Education: Bachelor's degree

JOB Description

• We are looking for a customer-focused and detail-oriented individual to join our team as a Banking Customer Service Representative.

• In this role, you will handle a wide range of customer inquiries related to banking accounts services, ensuring a positive experience and providing timely solutions.

- Handle inbound calls, chats and emails inquiries from Singapore customers regarding account balances, transactions, credit card usage, payments, and fees.
• Assist Singapore customers with lost or stolen cards, fraudulent activity, and account security issues.
• Provide information about banking products and services such as credit limits, interest rates, reward points, and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system.
• Follow compliance and data security standards in all customer interactions.
• Escalate complex issues to the appropriate department while ensuring customer satisfaction.
• Achieve individual and team performance targets such as call handling time, customer satisfaction, and first-call resolution, etc.

• EPF
• Medical Insurance
• SOCSO
• EIS
• Training Provided
• HRDF
• Annual Leave