BeLive Ventures Sdn. Bhd. Hiring! Full Time Operation Executive (Penang Based) in Pulau Pinang, Earn up to MYR 2,800 + commission - Ricebowl

REQUIREMENTS

• SPM/Diploma/Degree in Property Management, Hospitality, Business, or related field.

• Minimum 1–2 years’ experience in operations or property management, preferably in co-living, real estate, or hospitality.

• Strong organizational and problem-solving skills.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Willing to work weekends and evenings when required.

• Must possess own transport and a valid driving license (mandatory).

JOB SUMMARY

We are looking for a proactive and hands-on Operation Executive to manage day-to-day co-living operations and ensure a seamless living experience for our tenants. This role plays a key part in maintaining tenant satisfaction, supporting smooth property management, and driving high occupancy across multiple properties. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment while consistently meeting operational KPIs.

RESPONSIBILITIES

1.       Property & Tenant Operations

• Conduct inspections and report all room conditions twice a month to ensure cleanliness, safety, and readiness.

• Prepare vacant rooms to be move-in ready within the provided timeline

• Coordinate and oversee move-in and move-out processes (inspection, forms, and photos).

• Prompt action in removing non-paying tenants by ensuring compliance with company procedures.

2.       Tenant Retention & Experience

• Maintain high company renewal rate and cluster renewal rate

• Ensure high occupancy rate for assigned clusters.

• Gather high Google reviews monthly mentioning your name as part of customer service excellence.

3.       Customer Service & Engagement

• Serve as the first point of contact for tenants, ensuring issues are addressed quickly.

• Provide a positive tenant experience by being proactive, empathetic, and solution-driven.

• Also any other ad-hoc tasks that assigned from time to time

4.       Reporting & Documentation

• Maintain accurate operational reports, tenant records, and compliance forms.

• Track occupancy, renewal rates, and service quality as part of KPI

• Annual Leave
• Medical Benefit
• Professional Development
• Training Provided
• EPF
• SOCSO
• EIS
• Birthday Leave
• Medical and Hospitalisation Leave