- Sepang International Circuit Kuala Lumpur International Airport Selangor Malaysia 43900
Agensi Pekerjaan J-Recruit Hiring! Full Time Customer Service Representative in Selangor, Earn up to MYR 3,000 - Ricebowl
MYR2,500 - MYR3,000 Per Month
Kuala Lumpur International Airport, Selangor
Fewer than 15 applicants. Your chances are good!
Posted
6 days ago • Closing
10 Jul 2027
Fewer than 15 applicants. Your chances are good!
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Working Location
Job Description
Requirements
- Education: Minimum SPM or Diploma.
- Experience:
- Preferably with 1 year or above experience in logistics industries and good communication skills
- Windows Office Applications (e.g. MS Word, MS Excel, etc)
- Able to work independent
Responsibilities
- Communicate with clients and shippers and resolve any complaints.
- Prepare shipping quotes for customers.
- Negotiate shipping fees with couriers.
- Prepare sales reports for senior management.
- Keep a meticulous record of shipment information.
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Attend air freight enquiries from customers & overseas agents.
- Familiarize with related customer service, air freight export and import procedures.
- Build strong relationships with airlines, GSA & CSA.
- Monitor complete operational process flow to ensure timely delivery of freight to customers.
- Maintain and file all records in accordance with company procedure.
- Contribute to maintaining strong relationships with suppliers and vendors (airlines, trucking companies,etc).
- Oversee and assess team productivity and activities, providing regular performance-related feedback and constructive coaching.
- Attend to customer bookings for export/ import shipments.
- Update customers on the status of their shipments via email.
- Coordinate with Operations and Sales to meet customers’ needs.
- Handle costing and billing for shipments.
- Undertake other assignments from the Management . (Manage overall export and import operations)
Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- SOCSO
- EPF
- EIS
Skills
Customer Service
Logistics Coordination
Communication Skills
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