Inov8 Solutions Sdn. Bhd. Hiring! Full Time Customer Care Agent (Night Shift) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Customer Service (Healthcare Project)

SHIFT : 9 PM - 6 AM / 8PM - 5 AM, Mon to Sun (24/7 Rotation : Night Shift) ( 5 Days / 2 Days Off)

Location : KL SENTRAL

Intake: 3rd of August

Salary: 4500 MYR + 300 KPI + 300 Night Shift Allowance

Requirements

• SPM holder with at least one year of relevant experience. (Must have SPM Certificate)

• Proficient in computer usage, including CRM systems and Microsoft Office.

• Excellent communication, interpersonal, and problem-solving skills.

• Proficient in spoken, reading, and written English (B2 level)andCantonese.

• Willing to work night shifts (8PM–5AM / 9PM–6AM).

Key Responsibilities:

• Professionally handle inbound and outbound calls and emails from customers and distributors, ensuring a positive and consistent experience.

• Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.

• Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.

• Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.

• Proactively escalate challenging cases to the team leader for additional support and guidance.

• Maintain a high standard of professionalism and empathy in all communications.

• Annual Leave
• Medical and Hospitalisation Leave
• EIS
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided