- Jalan Tun Sambanthan Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470

Working Location
Job Description
Requirements
We're Looking For:
Fluent in Mandarin and Traditional Mandarin (spoken, read & written)
Fresh graduates are encouraged to apply as this is JUNIOR role
No prior experience required – training will be provided
Strong communication skills and a customer-first mindset
Responsibilities
What You'll Do:
Handle customer inquiries via Voice, Chat, and Email (primarily Chat & Email)
Resolve customer issues while achieving SLA, Quality, and CSAT targets
Accurately document customer interactions using CRM systems
Deliver excellent customer service in a fast-paced environment
Benefits
Skills
KTM - KL SENTRAL
0.4 km
MRL - KL SENTRAL
0.4 km
LRT - KL SENTRAL
0.4 km
MRL - TUN SAMBANTHAN
0.7 km
LRT - BANK RAKYAT BANGSAR
0.7 km
MRT - MUZIUM NEGARA
0.8 km
KTM - KUALA LUMPUR
1.4 km
KTM - MID VALLEY
1.4 km
LRT - PASAR SENI
1.7 km
MRT - PASAR SENI
1.7 km
MRL - MAHARAJALELA
1.8 km
LRT - ABDULLAH HUKUM
1.9 km
KTM - ABDULLAH HUKUM
1.9 km
KTM - SEPUTEH
1.9 km
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