- The Intermark 50400 Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50400

50400 Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
At least 1 year of working experience in the current company.
Degree: Fresh graduates are welcome to apply.
Diploma:Minimum2 years of working experience.
SPM:Minimum5 years of working experience.
Good communication skills in English and Bahasa Malaysia.
Customer service or call centre experience is an added advantage.
Willing to work on shifts, weekends, and public holidays (if required).
Responsibilities
Handle calls from customers professionally and efficiently.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Identify and assess customers' needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Benefits
Skills
MRL - TITIWANGSA
0.1 km
MRT - TITIWANGSA
0.1 km
LRT - TITIWANGSA
0.1 km
LRT - SENTUL
0.6 km
KTM - SENTUL
0.6 km
MRT - HOSPITAL KUALA LUMPUR
0.7 km
MRL - CHOW KIT
0.7 km
LRT - PWTC
0.9 km
KTM - PUTRA
1.1 km
LRT - SULTAN ISMAIL
1.4 km
LRT - SENTUL TIMUR
1.4 km
MRT - SENTUL BARAT
1.5 km
MRL - MEDAN TUANKU
1.6 km
MRT - RAJA UDA
1.6 km
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