- Jalan Stesen Sentral Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
What we're looking for:
• 0–3 years of experience in Contact Center / BPO
• C1 English proficiency (mandatory for voice)
• Experience in inbound & outbound voice, chat & email
• Working knowledge of CRM tools
• Strong customer focus, problem-solving & multitasking skills
⏰ Shift: 24/7 rotational including nights, weekends & public holidays. Work from office.
Salary : up to 4600
New to the industry? No worries — we welcome fresh talent and will help you grow!
Responsibilities
Process Executive – Contact Center (Voice, Chat & Email)
Thailand & Malaysia | Full Time | Work from Office | 24/7 Rotational Shifts
As a Process Executive, you'll be the first point of contact for our customers — handling inquiries across voice, chat, and email with care, accuracy, and speed.
What you'll be doing:
• Handle inbound & outbound customer interactions via voice, chat & email
• Resolve queries accurately within defined SLAs
• Document all interactions correctly in CRM/ticketing systems
• Adhere to schedule, quality standards & InfoSec policies
• Meet individual & team performance benchmarks
• Participate in training, calibrations & continuous improvement initiatives
Benefits
Skills
LRT - KL SENTRAL
0.1 km
KTM - KL SENTRAL
0.1 km
MRL - KL SENTRAL
0.1 km
MRT - MUZIUM NEGARA
0.2 km
MRL - TUN SAMBANTHAN
0.7 km
KTM - KUALA LUMPUR
0.9 km
LRT - BANK RAKYAT BANGSAR
1.2 km
LRT - PASAR SENI
1.2 km
MRT - PASAR SENI
1.2 km
MRL - MAHARAJALELA
1.4 km
MRT - MERDEKA
1.9 km
LRT - MASJID JAMEK
1.9 km
LRT - PLAZA RAKYAT
2.0 km
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