Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time 中文客服专员 in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

What we're looking for:

• 0–3 years of experience in Contact Center / BPO

• C1 English proficiency (mandatory for voice)

• Experience in inbound & outbound voice, chat & email

• Working knowledge of CRM tools

• Strong customer focus, problem-solving & multitasking skills

⏰ Shift: 24/7 rotational including nights, weekends & public holidays. Work from office.

Salary : up to 4600

New to the industry? No worries — we welcome fresh talent and will help you grow!

Process Executive – Contact Center (Voice, Chat & Email)

Thailand & Malaysia | Full Time | Work from Office | 24/7 Rotational Shifts

As a Process Executive, you'll be the first point of contact for our customers — handling inquiries across voice, chat, and email with care, accuracy, and speed.

What you'll be doing:

• Handle inbound & outbound customer interactions via voice, chat & email

• Resolve queries accurately within defined SLAs

• Document all interactions correctly in CRM/ticketing systems

• Adhere to schedule, quality standards & InfoSec policies

• Meet individual & team performance benchmarks

• Participate in training, calibrations & continuous improvement initiatives

• Annual leave and sick leave
• KWSP and SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Medical Insurance