TGV Cinemas Hiring! Full Time Theater Manager in WP Kuala Lumpur - Ricebowl

Job Requirements

• Diploma or Bachelor's degree in Business, Marketing, Hospitality Management, or a related field.
• Minimum of 4-5 years of relevant practical work experience.
• Excellent written and verbal communication skills.
• Customer-oriented with good complaint handling skills.
• Good team player with the ability to work with minimal supervision.
• Basic understanding of profit and loss.

Job Responsibilities

1. Inventory and Cash Management

• Ensure proper cash handling at the cinema and concession stands, including basic troubleshooting.

• Maintain effective inventory control and prepare weekly and monthly reports on time.

• Monitor and maintain product quality standards.

2. Customer Service and Administration

• Ensure service performance standards and sales targets are met.

• Oversee daily cinema administration, including site inspections, maintenance, and security.

• Plan and execute promotions, marketing campaigns, and events with measurable results.

• Maintain a customer-centric approach, providing prompt service feedback and solutions.

3. Staff Management

• Ensure adequate staffing levels for smooth operations.

• Recruit, train, and develop Customer Relations Officers (CROs).

• Oversee and manage staff training through the Learning Management System (LMS).

4. Technical and Content Operations

• Receive, verify, and manage Digital Cinema Packages (DCPs) and Key Delivery Messages (KDMs).

• Import DCPs into projectors to ensure smooth playback.

• Monitor picture, sound, and system performance; perform basic troubleshooting.

• Oversee heating, lighting, ventilation, and alarm systems.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Training Provided
• Allowance Provided
• EIS
• Medical Insurance
• Overtime Pay
• Staff Meal
• incentive
• Free Movie TIckets