IDC Foods Sdn. Bhd. Hiring! Full Time Front of House Staff in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

• Previous experience in F&B or customer service is an added advantage.

• Good communication and interpersonal skills.

• Friendly, well-groomed, and customer-oriented personality.

• Able to work in a fast-paced environment and handle pressure during peak hours.

• Responsible, punctual, and able to work well in a team.

• Basic knowledge of food and beverage service is an added advantage.

• Able to follow instructions and standard operating procedures (SOPs).

• Always maintain good personal hygiene and cleanliness.

• Possess a valid Food Handling Certificate and Typhoid Vaccination.

• Willing to work on shifts, weekends, and public holidays if required.

• Physically fit and able to stand or walk for extended periods.

GAIA'S HOSTESS

• Greeting, welcoming and seating guests in courteous and friendly manner

• Use visual cues to seat guests in the dining area depending on their preference

• Manage the flow of guests into the dining area, provide accurate wait times to incoming guests if appropriate

• To be thoroughly informed and updated on menu information including on-going promotions

• Abide to the procedural flow for food ordering, collection and service

• Observant to guests’ needs throughout dining experience to ensure they receive high quality service

• Ensure workstations are in a clean condition at all times

• Abide to service etiquette as per company service standards

• Assist in service when necessary

• Suggest food and beverages to the guest and try to upsell

• Check guest satisfaction at all times during their meal

• Maintain the highest standard of hygiene and cleanliness throughout the service area

• Report to Direct Superior on guests request and feedback

• Understanding guest demands and recommend menu items of the preference

• Shall promote healthy working environment and do not conduct internal groupings and politics.

• Assist with any other ad-hoc duties as assigned by Direct Superiors.

GAIA'S WAITRESS

• To report for duty on time and in the manner specified, i.e., well groomed, clean uniform and personal appearance etc.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting.

• Address guests' service needs in a professional, positive, and timely manner.

• Assists servers and hosts whenever required by attentively serving food and beverage drink including alcohol and non-alcoholic drink.

• To be thoroughly informed and updated on menu information including on-going promotions

• Speak to guests and co-workers using clear, appropriate and professional language

• Abide to the procedural flow for food ordering, collection and service

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

• Check your station at the beginning of every shift, for cleanliness of tables and chairs.

• Accurately takes order from guests and firing of orders to kitchen

• Check on guest satisfaction during their meal and report to Direct Superior on guests request and feedback

• Maintain the highest standard of hygiene and cleanliness throughout the service area

• Report to Direct Superior on guests request and feedback

• Develop a complete knowledge of menu items, their garnish, contents and preparation methods

• Understanding customer demands, be proactive and strive to upsell all food & beverage items in accordance to demands of the customer

• Be ready to answer any guest questions about the menu in a positive and concise way.

• Maintain a clean table throughout the dining experience. Pay special attention to finer points of service, i.e., water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.

• Thank guests with genuine appreciation and provide a fond farewell.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Training Provided
• 5 Working Days
• Medical Insurance
• Staff Meal
• Overtime Pay
• Staff Discount
• Take home gross salary including OT & Service Charge can be up to RM3,500 per month.