全职 Technical Support Specialist Jobs, salary up to MYR 5,500 in Cloud Sense Sdn Bhd Bandar Kuala Lumpur - Ricebowl

Key Responsibilities

§  Providing 1st and 2nd level IT on-site and remote support to employees in several countries.

§  Supporting Windows systems and services: Desktops, Printers and Servers.

§  Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.

§  Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc.

§  Diagnosing and resolving ongoing hardware/software issues.

§  Carrying out periodic updates of the operating systems or applicable software.

§  Effectively participating in local and global projects.

§  Having responsibility for the maintenance and update of hardware inventories and software licenses.

§  Managing local IT procurement.

§  Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.

§  Maintaining users’ management in the company’s CRM system.

§  Following relevant IT and security processes, policies, guidelines, standards, and blueprints.

§  Providing regular reports such as change requests, incident reports, etc.

§  Maintaining a positive and helpful attitude for any incoming support requests.

§  Undertaking any other related tasks assigned by management.

Experience and Skills Required

§  Bachelor’s degree in Computer Science or other related field.

§  Excellent knowledge of the English and Chinese languages, both verbal and written.

§  1-3 years of experience in a similar role.

§  Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.

§  Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.

§  Knowledge of Office 365/Sharepoint//Azure AD/MDM is advantage.

§  Knowledge of Intune MDM

§  Good understanding of TCP/IP, roles of network appliances and services.

§  Experience in writing technical documentation.

§  Ability to understand and resolve network and performance related problems.

§  Experience with Scripts & automation is advantage – PowerShell.

§  Strong analytical and troubleshooting skills.

§  Ability to work under pressure and meet tight deadlines.

§  Self-motivated with an ability to work autonomously.

§  Self and quick learner.

§  Team player.

• EPF/SOCSO
• Medical Insurance
• Attractive salary and performance-based bonuses
• Opportunities for career development and growth
• 5 Working days
• Annual Leave
• Performance Bonus