Inov8 Solutions Sdn. Bhd. Hiring! Full Time Banking Customer Service Officer (Mandarin) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Salary Package: RM3800- RM4200 + up to RM300 KPI

Intake: 6th of July
Location: NU KL Sentral

Working Hours: Mon-Fri, 9am-6pm/10am-7pm

Required Qualifications:
● Bachelor’s degree with knowledge of Life Insurance.
● 1–2 years’ experience in a Life Insurance contact centre environment.

● Proficient in English (B2) & Mandarin.

● Strong computer skills, including experience with CRM systems and Microsoft Office.
● Excellent communication, interpersonal, and problem-solving skills.
● Ability to work in a fast-paced, team-oriented environment

Key Responsibilities:

• Handle customer and distributor inquiries via phone, live chat, and email.

• Record all interactions accurately in the CRM system.

• Resolve issues promptly and follow up to ensure customer satisfaction.

• Work with internal teams to address complex cases and escalate when necessary.

• Maintain professional, empathetic, and customer-focused communication.

• Use CRM systems and digital tools effectively while managing multiple tasks efficiently.

• Annual Leave
• EIS
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided