- Wisma UOA II 50450 Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450
Social Multiway Hiring! Full Time Application Support Officer in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl
Posted
21 hours ago • Closing
13 Aug 2026
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Working Location
Job Description
Requirements
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
Strong problem-solving and analytical skills to diagnose and resolve user issues effectively.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused attitude with a passion for helping others.
Proficiency in using helpdesk software and ticketing systems.
No prior experience required; training will be provided.
Responsibilities
Provide first-level technical support for mobile applications via phone, email, and chat.
Troubleshoot and resolve user issues related to mobile app functionality, performance, and usability.
Guide users through app features, settings, and common troubleshooting steps.
Escalate complex technical issues to senior support staff or development teams when necessary.
Document support interactions, resolutions, and user feedback in a clear and concise manner.
Contribute to the creation and maintenance of a knowledge base with FAQs and troubleshooting guides.
Identify trends in user issues and provide feedback to the product team for app improvement.
Benefits
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
- Annual Bonus
Skills
Customer Support
Mobile Applications
Troubleshooting
Technical Assistance
Communication Skills
Problem Solving
Help Desk Software
Client Relations
Product Knowledge
Ticket Management
Empathy
Patience
How to go to Social Multiway Sdn Bhd by MRT, LRT or other public transport?
50450 Bandar Kuala Lumpur
Nearby Public Transportation
MRT - CONLAY
0.2 km
MRT - PERSIARAN KLCC
0.5 km
MRL - RAJA CHULAN
0.7 km
LRT - KLCC
0.8 km
LRT - AMPANG PARK
0.8 km
MRT - AMPANG PARK
0.8 km
MRT - BUKIT BINTANG
1.0 km
MRL - BUKIT BINTANG
1.0 km
MRT - TUN RAZAK EXCHANGE
1.2 km
MRL - IMBI
1.4 km
MRL - BUKIT NANAS
1.4 km
LRT - KAMPUNG BARU
1.5 km
LRT - DAMAI
1.6 km
LRT - DANG WANGI
1.7 km
MRL - HANG TUAH
1.8 km
LRT - HANG TUAH
1.8 km
MRT - RAJA UDA
1.8 km
LRT - PLAZA RAKYAT
1.9 km
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