- Jalan SS 21/1A Petaling Jaya Selangor Malaysia 47400

Working Location
Job Description
Requirements
Relevant working experience in customer service, order management, supply chain or logistics in a B2B working environment
Highly proficient with Microsoft Excel
Experience in systems (SAP, trading systems, payment system, etc) is a plus
Responsibilities
Contract Administration
Process and maintain trade contracts and related documentation accurately in the system.
Monitor contract status, confirmations, amendments, and ensure all records are up to date.
Review contracts for accuracy and coordinate with internal stakeholders to resolve discrepancies.
Update pricing and contract information in the system as required.
Invoicing & Payment Management
Prepare and issue customer invoices in a timely manner.
Process and record operational and secondary cost invoices.
Monitor payment collections and follow up on outstanding balances.
Maintain accurate invoicing, payment, and cash collection records.
Inventory & Data Management
Update and maintain stock and warehouse records in the system.
Perform stock reconciliations and ensure inventory data accuracy.
Manage product, delivery, and customer-related information within internal systems.
Support insurance declarations and inventory reporting requirements.
Customer Service & Order Coordination
Act as the primary contact for customer order-related matters.
Respond to customer inquiries regarding orders, contracts, invoices, and payment status.
Coordinate with internal teams to provide timely updates and resolve issues.
Handle customer feedback and support service recovery efforts when required.
Export Documentation
Prepare, review, and issue export documentation accurately and on time.
Verify shipping and export documents to ensure compliance with requirements.
Track document status, dispatch records, and maintain proper filing systems.
Benefits
Skills
TAMAN TUN DR ISMAIL
1.1 km
BANDAR UTAMA
1.3 km
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