Full Time Customer Service Executive (Hybrid) Jobs, salary up to MYR 2,500 in UBASE Asia Sdn Bhd Kuala Lumpur - Ricebowl

Requirements

• Minimum SPM or equivalent.

• Prior customer service experience is an added advantage.

• Good communication skills in English and Bahasa Malaysia.

• Able to work shifts, weekends, and public holidays.

• Customer-focused, patient, and able to handle difficult situations calmly.

• Basic tech-savvy, especially with mobile apps.

Job Description

Role Overview

The Customer Service Agent will manage customer inquiries for ChargeSini via phone, email, and chat. The role requires strong communication skills, problem solving ability, and the capacity to work on rotating shifts. You will ensure customers receive timely and accurate support while maintaining high service standards and professionalism.

Key Responsibilities

• Handle inbound calls, live chats, and emails from ChargeSini users.

• Assist with EV charging issues, account inquiries, payments, and app-related support.

• Troubleshoot basic technical issues and escalate complex cases to the relevant team.

• Monitor ongoing cases to ensure timely follow-up and resolution.

• Update and document all interactions in the system accurately.

• Maintain high-quality customer service standards at all times.

• Work scheduled shifts, including weekends and public holidays, based on roster.

Work Arrangement Shifts

Hybrid: Office + Work From Home Location: Serdang (Nearby MRT Serdang Raya Utara)

Shift 1: 7:00 AM – 4:00 PM • 7:00 AM – 8:30 AM — Work From Home • 9:00 AM – 4:00 PM — Work From Office Shift 2: 1:00 PM – 10:00 PM • 1:00 PM – 6:00 PM — Work From Office • 6:30 PM – 10:00 PM — Work From Home Workdays: • Rotational roster (7 days/week) • 2 off days per week (rotational)

Benefits

• EPF SOCSO contribution

• Annual leave and medical leave entitlement

• Hybrid working flexibility

• Paid onboarding and continuous training

• Friendly and positive team culture

•Tools support provided for work-from-home Career Growth Opportunities

• Progression to Senior Advisor, Team Leader, QA, Trainer, WFM

• Skills development in service quality C technology support

• Performance-based promotion pathways

• Annual Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Medical and Hospitalisation Leave
• Overtime Pay
• Work from Home
• 5 Working Days