Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Service Representative (Mandarin) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

What We're Looking For

• Fresh graduates are welcome to apply (Customer Service experience is an advantage)

• Diploma / Degree holder in any field

• Good communication skills with a customer-first mindset

• Able to handle customer enquiries professionally via phone channels

• Detail-oriented, organised, and able to manage multiple customer cases

• Good command of English; additional languages are an advantage

• Willing to learn and follow company SOPs & processes

Why Join Us

• Full training provided

• Career growth opportunities

• Suitable for fresh graduates & career starters

• Supportive working environment

The Role
You will be the first point of contact for customers, providing support, resolving enquiries, and ensuring a smooth customer experience. Full training and clear SOPs will be provided to help you build your customer service skills and grow your career in the BPO industry.

What You'll Do

• Handle inbound customer calls and assist with customer enquiries

• Provide accurate information and solutions based on customer needs

• Follow up on customer cases and ensure timely resolution

• Record customer interactions and maintain accurate information in the system

• Escalate complex issues when required

• Deliver excellent customer service and meet service quality standards

• Training Provided
• Medical Claims
• 5 Working Days
• EPF
• SOCSO
• Medical Insurance
• Allowance Provided
• Performance Bonus
• Annual Leave
• Medical and Hospitalisation Leave