Hiring! Full Time Customer Service Representative in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

High school diploma or equivalenty

Proven customer service experience preferred(1 - 2 years experience), but fresh graduates and junior candidates are welcome to apply

Strong communication and interpersonal skills

Ability to remain calm and professional under pressure

Good problem-solving and multitasking skills

Proficiency in English, Mandarin and Bahasa Malaysia, both written and spoken

Basic computer skills and familiarity with CRM systems

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Diagnose customer issues and provide effective solutions to resolve problems

Provide accurate information about products, services, and policies

Process orders, returns, exchanges, and refunds

Escalate complex issues to the appropriate team or department when necessary

Proactively identify opportunities to improve customer satisfaction and processes