The Fame Events Hiring! Full Time Operations Team Leader in WP Kuala Lumpur, Earn up to MYR 7,000 - Ricebowl

Education:

• Bachelor's Degree or Diploma in:

  • Event Management

  • Operations Management

  • Logistics Management

  • Business Administration

  • Project Management

  • or related fields

Experience:

• Minimum 4-6 years of experience in Event Operations or Project Operations.

• Minimum 2 years of experience in a supervisory or leadership role.

• Proven experience managing large-scale events and multiple project operations simultaneously.

Skills & Competencies

Leadership & Team Management

• Team leadership and people development

• Coaching and mentoring capabilities

• Workforce planning and resource allocation

• Performance management

Operations Management

• Event operations planning and execution

• Logistics coordination

• Vendor management

• Inventory and resource management

• Risk assessment and problem solving

Communication & Stakeholder Management

• Strong interpersonal communication skills

• Vendor and client coordination

• Cross-functional collaboration

• Conflict resolution

Problem Solving & Decision Making

• Strong analytical and troubleshooting skills

• Ability to perform under pressure

• Effective operational decision-making

Digital & AI Competency

• Advanced use of productivity and collaboration platforms

• Experience with project management systems

• AI-assisted reporting, planning, and documentation

• Workflow automation and digital process improvement

Personal Attributes

• Strong leadership presence

• Highly organized and detail-oriented

• Results-driven and accountable

• Adaptable in fast-paced environments

• Willing to work flexible hours including weekends and public holidays during events

2.1 Operational Planning & Execution

• Lead the development of operational execution plans for all assigned projects.

• Translate project requirements into detailed operational action plans.

• Oversee event setup, show operation, and dismantling activities.

• Ensure operational milestones and deadlines are achieved.

• Monitor project operational readiness before event execution.

• Identify operational risks and implement mitigation strategies.

2.2 Team Leadership & Workforce Management

• Lead, coach, and supervise the Project Operations Team.

• Assign operational tasks and monitor team performance.

• Conduct regular team briefings and project coordination meetings.

• Provide guidance, mentorship, and on-the-job training to team members.

• Support onboarding and development of new employees and interns.

• Foster a culture of accountability, teamwork, and operational excellence.

2.3 Logistics & Resource Management

• Manage event logistics including equipment, transportation, manpower, storage, and materials.

• Ensure resources are allocated efficiently across multiple projects.

• Monitor inventory movement and equipment utilization.

• Ensure operational resources are available according to project schedules.

• Improve logistics processes to enhance efficiency and reduce operational risks.

2.4 Vendor & Supplier Management

• Coordinate and manage vendors, suppliers, contractors, and service providers.

• Ensure vendor deliverables meet project requirements and timelines.

• Monitor vendor performance and service quality.

• Resolve vendor-related issues during project preparation and execution.

• Work closely with Procurement Team on vendor sourcing and cost control.

2.5 Event Setup & On-site Management

• Lead on-site event operations and operational teams.

• Ensure compliance with venue regulations, safety standards, and operational requirements.

• Manage operational challenges and troubleshoot issues during event execution.

• Coordinate rehearsals, technical runs, setup inspections, and event-day operations.

• Ensure all event components operate according to approved plans.

2.6 Operational Documentation & Reporting

• Ensure proper maintenance of operational documentation and records.

• Review inventory reports, logistics reports, vendor records, and operational checklists.

• Prepare post-event operational reports and lessons learned documentation.

• Monitor operational KPIs and team performance metrics.

• Ensure accurate and timely submission of operational reports.

2.7 Budget & Cost Control

• Monitor operational expenses within approved project budgets.

• Identify opportunities for cost savings and operational efficiencies.

• Review operational purchases and resource utilization.

• Support project profitability through effective resource management.

• Collaborate with Finance and Procurement teams on operational costing matters.

2.8 AI & Digital Productivity Utilization

• Lead the adoption of AI tools within operational workflows.

• Utilize AI to improve operational planning, reporting, inventory tracking, and documentation.

• Implement digital collaboration tools and automation solutions.

• Continuously explore innovative technologies to improve operational effectiveness.

• Train team members on AI and digital productivity best practices.

• Annual Leave
• EPF
• SOCSO
• EIS