- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
Requirements:
* 0-2 years experience in Customer Service / BPO / Contact Center
* Strong English communication skills
* Comfortable working rotational shifts
* Able to speak/read/type in Traditional Mandarin
*Temporary WFH arrangement might be available at the beginning as office location is yet to be finalized
*This is a FTC (12 Months Direct Contract) role, and the employee payroll will be managed by the company directly.
Responsibilities
Work Mode: Work From Office
Working Hours: 24/7 rotational shifts
Job Scope:
* Handle customer enquiries via calls, live chat & email
* Resolve customer issues within SLA
* Update CRM/ticketing systems accurately
* Work in a KPI-driven customer service environment
Benefits
Skills
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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