Agensi Pekerjaan TalentConsult Hiring! Full Time Mandarin Customer Service Specialist (Non-voice Support) in WP Kuala Lumpur, Earn up to MYR 4,700 - Ricebowl

We are looking for Mandarin-speaking Customer Service Specialists to join our growing team in a well-established multinational company.

If you are a Mandarin speakerwith apassion for helping others, strong responsibility, and good communication skills, this role is a great fit for you.

Join us and take the next step in your career today!

Job Requirements:

• Diploma or Degree holder (any field)

• Proficient in Mandarin and English (written & reading)

• Strong written communication and attention to detail

• Able to handle customer inquiries via chat / email channels

• Willing to work rotational shifts, including night shifts (allowance & proper scheduling provided)

• Minimum 1 year customer service / non-voice support experience is an advantage

Working Hours & Location:

• 9 working hours per day (including 1-hour break)

• 24/7 rotational shift system，2 days off per week (rotational)

• Location: Ampang (Accessible by public transport)

• Handle inbound and outboundlive chat, and emailsupport

• Respond to customer inquiries with patience, responsibility, and professionalism

• Provide accurate information and ensure a good customer experience

• Update customer records and document interactions

• Escalate complex cases when necessary

• Deliver high-quality service to reduce repeat contacts and escalations

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days
• Walking distance from public transportation hub
• Competitive compensation with performance-based incentives