全职 Senior Business & Campaign 工作, 薪水 up to MYR 5,500, Sevenvault Selangor 公司招聘中 - Ricebowl

• Degree or Diploma in a relevant field.

• Minimum 3–5 years experience in operations, agency operations, or related leadership roles.

• Strong written and verbal communication skills.

• Proven track record of leading multi-team operations and hitting delivery, retention, and margin KPIs.

• Strong understanding of the media, influencer, and content and agencies industry.

• Demonstrated leadership experience managing team leads and senior specialists.

• Highly systems-driven, process-oriented, and operationally rigorous.

• Commercially aware with a focus on margin, efficiency, and revenue protection.

• Proactive escalation manager anticipating issues before they hit revenue.

• Driven by excellence; able to operate independently

Client Management & Business Development

• Own the end-to-end client relationship — from onboarding and briefing through campaign delivery, post-report, and renewal.

• Lead all client-facing touchpoints: kickoff calls, status updates, approval rounds, and escalations.

• Proactively flag risks to client satisfaction or campaign delivery before they escalate.

• Drive a 3.5/4 NPS per campaign through consistent communication, delivery quality, and responsiveness.

• Identify and act on upsell and renewal opportunities within managed accounts.

• Maintain a client retention rate of 75%+ across the year for all owned accounts.

• Manage client expectations on timelines, deliverables, and scope — protecting the agency from scope creep.

Campaign Planning & Full A-Z Execution

• Translate client briefs into detailed campaign execution plans — timelines, deliverable owners, approval stages, and go-live schedules.

• Own the full campaign calendar from kickoff to post-campaign report delivery with zero to minimal gaps or missed milestones.

• Manage and coordinate across internal pods (content, influencer, design) to hit all campaign milestones on time.

• Run campaign kickoff, mid-campaign check-ins, and close-out processes for every active campaign.

• Maintain real-time visibility on all active campaign statuses — no surprises to the client or Operations Lead.

• Achieve a 90%+ on-time campaign delivery rate across all managed campaigns.

• Resolve campaign blockers independently without escalation — own the problem, own the fix.

• Ensure go-live posts, links, and assets are tracked, confirmed live, and documented accurately.

Influencer Sourcing, Briefing & Relationship Management

• Source, vet, and recommend influencers aligned to campaign objectives, target audience, and client KPIs.

• Write clear, complete influencer briefs — covering brand guidelines, deliverables, timelines, compensation, and content direction.

• Coordinate influencer contracting, onboarding, and payment processing in line with SOPs.

• Own all influencer communications — from first outreach through post-campaign wrap-up.

• Maintain influencer satisfaction scores above 8.5/10 across all campaigns.

• Minimise influencer drop rates through proactive expectation-setting and relationship management.

• Flag influencer performance issues, delays, or quality concerns early — before they impact campaign delivery.

• Build and maintain an active, well-categorised influencer network for faster sourcing on future campaigns.

Content Briefing, Asset Quality & Approvals

• Own the content brief creation process — producing briefs that are specific, aligned to brand, and leave no room for misinterpretation.

• Review all content assets (influencer-generated and internally produced) before submission to the client.

• Maintain a less than 5% rejection rate across all assets — clients and influencers should receive near-final quality on first submission.

• Manage the client approval cycle — send, track, follow up, and close approvals within the campaign timeline.

• Ensure content is delivered on time per asset, per executive, per week, per campaign — no silent delays.

• Maintain Sevenvault's content quality bar across all formats: static, video, stories, reels, and written copy.

Campaign Monitoring, Reporting & Data

• Monitor campaign performance during live phase — track reach, engagement, clicks, and any platform-specific KPIs.

• Compile and deliver post-campaign reports within SLA, following Sevenvault's reporting SOPs.

• Ensure all campaign data — timelines, spend, influencer performance, content metrics — is accurately logged in the system of record.

• Provide clear campaign narrative in reports: what worked, what did not, and recommended next steps.

• Support the Operations Lead with revenue and margin visibility per campaign — flag budget variances early.

• Maintain data hygiene across all platforms, trackers, and dashboards managed by the pod.

• Annual Leave
• EPF
• SOCSO
• EIS