Hiring! Work from Home Part-Time Remote Senior Sales Customer Service in WP Kuala Lumpur, Earn up to MYR 8,000 + additional compensation - Ricebowl

• Proven Closing Ability: Minimum 2+ years of experience in online sales, chat commerce, telesales, or a high-volume sales-driven customer service role. You must have a track record of consistently hitting or exceeding sales targets.

• The "Hunter" Mindset: You are highly driven by commissions, KPIs, and uncapped earning potential. You do not just passively answer customer questions; you actively look for the angle to close the sale.

• Master of Objection Handling: You have thick skin and a sharp mind. You know how to confidently navigate customer hesitation, negotiate effectively, and turn a "let me think about it" into a confirmed purchase.

• Relentless Follow-Up Skills: You understand that the fortune is in the follow-up. You are highly organized and persistent when executing follow-up sequences for warm leads and abandoned carts until a clear closure is achieved.

• Exceptional Communication: Fast, accurate, and highly persuasive selling skills. You can seamlessly switch between delivering premium customer service and driving a hard sales conversion without breaking professional standards.

• Problem-Solving & Emotional Intelligence: Ability to handle complaints, returns, and complex after-sales issues with a cool head, turning potentially negative experiences into customer retention opportunities.

• High Energy & Adaptability: You thrive in a fast-paced environment, can execute promotional broadcasts seamlessly, and are always hungry for the next big campaign.

Who Should NOT Apply:

• Passive Repliers: If you prefer to simply answer "How much?" with just a price and wait for the customer to decide, this role is not for you.

• Those Afraid of Rejection: If handling objections or pushing for a close makes you uncomfortable, you will not thrive here. We want individuals who fight for the sale.

Customer Service & Inquiry Handling

• Manage inbound customer enquiries

• Respond within the agreed timeframe with accurate and professional communication.

• Ensure customer experience standards are maintained in all interactions.

Online Sales Closing

• Actively convert inbound enquiries into confirmed purchases across all platforms.

• Handle product recommendations, objections, and negotiations to close sales.

• Follow up leads until conversion or clear closure is achieved.

• Maximize conversion rate from all inbound traffic sources

Sales Support & Follow-Up Execution

• Execute structured follow-up sequences for abandoned chats, warm leads, and repeat customers.

• Send promotional broadcasts, campaign reminders, and product updates using approved scripts.

• Support in driving conversion-focused campaigns.

Customer Database & CRM Management

• Maintain accurate customer records including purchase history, tagging, and segmentation.

• Identify high-value customers and flag for VIP upgrading.

• Ensure CRM data is consistently updated and structured.

After-Sales & SOP Handling

• Handle basic returns, refunds, and complaints according to SOP.

• Escalate complex cases when necessary.

• Maintain service quality while ensuring customer retention where possible.

• ,Above-market base salary for experienced candidates.
• Fully Remote working condition is possible for candidates that can provide quality job from home.
• Creative freedom with strong team support — we value expertise.
• Career growth opportunities (regional roles, leadership positions, and equity potential for top performers).
• Annual Bonus, Annual Performance Review and Team Holidays
• EPF, SOCSO, Annual Leave, EIS Provided
• Highly attractive, uncapped commission structure & performance incentives.
• Spot bonuses and exciting rewards for smashing live campaign sales targets.
• Fast-track salary increments based entirely on proven sales conversion rates.
• Generous staff discounts on premium Australian beauty, healthcare, and apparels products.
• Flat hierarchy with fast decision-making—your successful sales strategies get implemented instantly.