全职 Contact Center Agent (Mandarin) Jobs, salary up to MYR 4,200 in Agensi Pekerjaan Mango Global Technologies Sdn Bhd Bandar Kuala Lumpur - Ricebowl

Location:
KL Sentral, Kuala Lumpur

Salary Package:
• Basic Salary: RM4,100 – RM4,200
• KPI Incentive: RM300
• Additional Allowance: RM300

Total Monthly Package:
• Up to RM4,800 per month

Joining Date:
• Immediate Hiring
• Able to start before 29 June 2026

Working Hours:
• Permanent Night Shift
• 10:00 PM – 7:00 AM

Job Requirements:
• Minimum SPM qualification or above
• SPM holders should have prior working experience in customer support environment
• Prior customer service experience preferred
• Experience handling multilingual communication channels will be beneficial
• Role involves daily communication handling for Mandarin-speaking customer market operations
• Position requires completion of internal English communication assessment during hiring process
• Comfortable working in permanent night shift operational environment
• Good communication skills, problem-solving ability, and customer handling skills

Additional Information:
• Immediate joiners preferred
• Training will be provided upon successful onboarding

Job Responsibilities:
• Manage inbound and outbound customer service communications
• Assist customers with service enquiries and account-related support
• Resolve customer concerns while maintaining service quality standards
• Ensure customer satisfaction through professional communication
• Support operational processes and internal service coordination

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• 5 Working Days