Malaysia Aviation Group Hiring! Full Time Assistant Manager, ITBP PSS RIT in Selangor - Ricebowl

 Qualification

• Bachelor’s Degree in Business, IT, Computer Science, or a related discipline

• Minimum of 4 years of relevant PSS experience.

• Minimum of 10 years of overall work experience.

Area of Experience

• Reservations & Ticketing, Inventory and Fare Filing

• Technology Implementation & Optimization: Lead end-to-end integration of new technologies, conducting system studies and identifying "Free of Charge" (FOC) features to maximize business value.

• PSS Functional SME: Serve as the Subject Matter Expert for Reservations and Ticketing modules, validating all system enhancements and change requests.

• End-to-End Testing Management: Manage the full User Acceptance Testing (UAT) lifecycle, from scenario creation and timeline management to formal sign-off.

• Deployment & Performance Monitoring: Oversee successful Production deployment, conduct post-launch health checks, and monitor system performance to ensure stability.

• Incident Investigation & Resolution: Analyze system databases and coordinate with vendors to resolve technical discrepancies and operational issues.

• Operational Excellence: Oversee daily reservation operations, monitoring queues and service levels to ensure booking integrity and accuracy.

• Ticketing Governance & Revenue Protection: Ensure compliance with IATA regulations and airline policies; proactively identify and mitigate revenue leakage and ADM (Agency Debit Memo) exposure.

• Stakeholder & Relationship Management: Act as the primary liaison between IT/PSS teams and cross-functional departments (Revenue Management, Finance, Commercial, etc.) to align system performance with business needs.

• Vendor & SLA Governance: Manage relationships with PSS vendors and GDS providers, ensuring strict adherence to contractual obligations and service levels.

• Business Continuity & Contingency Planning: Develop and maintain recovery procedures for system outages and provide immediate solutions during operational disruptions.

• Regulatory Compliance & Auditing: Support internal and external audits, ensuring all processes and documentation strictly adhere to aviation, financial, and MAG policies.

• Data Integrity Management: Oversee the accuracy of booking, ticketing, and passenger data across integrated systems to maintain high data quality standards.

• Training & Capability Development: Develop comprehensive training modules and user guides, facilitating training sessions to upskill staff on functional processes.

• Leadership & Mentorship: Provide technical mentorship to subordinates, using real-world case studies to improve team confidence and technical expertise.

• Strategic Reporting: Lead monthly performance reviews with department heads, providing data-driven insights on system health, incident volumes, and service improvements.