- Lingkaran Syed Putra Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 58000

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
What we're looking for:
• 0–6 years of experience in Contact Center / BPO
• C1 English proficiency (mandatory for voice)
• Experience in inbound & outbound voice, chat & email
• Working knowledge of CRM tools
• Strong customer focus, problem-solving & multitasking skills
Responsibilities
What you'll be doing:
• Handle inbound & outbound customer interactions via voice, chat & email
• Resolve queries accurately within defined SLAs
• Document all interactions correctly in CRM/ticketing systems
• Adhere to schedule, quality standards & InfoSec policies
• Meet individual & team performance benchmarks
• Participate in training, calibrations & continuous improvement initiatives
Benefits
Skills
KTM - MID VALLEY
0.3 km
KTM - ABDULLAH HUKUM
0.4 km
LRT - ABDULLAH HUKUM
0.4 km
KTM - ANGKASAPURI
0.7 km
KTM - SEPUTEH
0.7 km
LRT - KERINCHI
0.9 km
LRT - BANK RAKYAT BANGSAR
1.1 km
LRT - UNIVERSITI
1.7 km
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