Mission Consultancy Services Malaysia Hiring! Full Time Loan Operation Officer in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl

The Operations Loan Executive is responsible for handling end-to-end loan processing activities, ensuring compliance with company policies and regulatory requirements. This role involves assessing loan applications, verifying customer documentation, coordinating disbursements, and supporting the collections team to ensure smooth operations in the loan life cycle.

Requirements:

• Detail-oriented and careful with sensitive financial data

• Understands lending rules and compliance

• Good communication and people skills

• Can work independently with little supervision

• Comfortable using Google Workspace and computers

• Experience with Zendesk or similar customer support tools

• Quick to adapt in a fast-paced environment

• Stays professional when handling tough or demanding customers

1. Loan Processing

Review and verify loan applications and documents, prepare loan agreements, handle disbursements, and issue settlement letters upon loan closure.

2. Customer & Sales Support

Communicate with customers to collect missing documents, coordinate with the sales team to process applications, respond to inquiries via chat, WhatsApp, and email, and assist with KYC checks when required.

3. Compliance & Operations

Maintain accurate records of loan activities, ensure compliance with company policies and Bank Negara Malaysia (BNM) regulations, assist with audit documentation, and handle LHDN stamping when required.

4. Disbursement & Repayment

Coordinate loan disbursements with the team, monitor repayments and report overdue accounts, prepare management reports, and manage loan closures, including waiving small outstanding balances when necessary.

5. General Support

Support daily tasks in the Loans Department, assist in improving work processes, and carry out other duties as assigned by the manager.

• Cell phone reimbursement
• Travel allowance
• Health insurance
• Attendance bonus
• Professional development