MGCA Cafe MY Hiring! Full Time Shift Leader (Publika & Sunway Putra Mall) in WP Kuala Lumpur, Earn up to MYR 2,800 + overtime - Ricebowl

6 days (45 hours work week)

At least 3 years’ experience in the service industry with at least 1 year experience in a supervisory role

Passion for F&B industry with proven experience in delivering excellent customer experiences

Proven experience in leading teams

Strong interpersonal and communication skills

Able to multitask and manage change in a fast-paced environment

Willingness to engage in shift work, which includes work on weekends and PH

Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts

Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration

Deliver exceptional customer service and lead by example to create a welcoming store environment

Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards

Provide operational support and perform store tasks. Oversee store cleanliness and stock organization

Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations

Monitor sales performance and assist the store manager in achieving targets

Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager