Agensi Pekerjaan TalentConsult Hiring! Full Time Mandarin Customer Service Executive (Fresh Graduate Welcome) in WP Kuala Lumpur, Earn up to MYR 5,100 - Ricebowl

Background on the role:

We are hiringMandarin-speakingCustomer Service Representatives to support customersvia live chat, phone calls, and email. You will assist customers with enquiries, provide professional solutions, and ensure a positive customer experience. If you are fluent in Mandarin and English, enjoy communicating with people, and have a passion for helping others, we'd love to hear from you.

• Full training provided

• International working environment

• Career growth opportunities

• Valuable customer service experience

Join us and take the next step in your career today!

Requirements：

• Possess a valid SPM / UEC / IGCSE certificate

• Proficient in Mandarin and English (spoken and written)

• Diploma or Degree holders are encouraged to apply

• Strong verbal and written communication skills

• Active listening and questioning skills with the ability to identify and fulfill customer needs

• Willing to work on rotational shifts, including night shifts (company provides proper scheduling, night shift allowance, and additional rest arrangements)

• Minimum of 6 months’ experience in customer service / call center (BPO) is an added advantage

Working Hours & Location：

• 9 working hours per day (including 1-hour break)

• 2 days off per week (must be able to work on rotational shifts, including night shifts)

• Work locations: Cheras, Kuala Lumpur, Cyberjaya, Subang Jaya, Petaling Jaya、Ampang (all accessible by public transport)

Salary Package：

• Basic salary + KPI incentives + other allowances

• Final package will depend on interview performance (based on language ability, work experience, and education level)

Key Responsibilities：

• Handle inbound and outbound inquiries via phone, email, and live chat

• Conduct outbound calls to resolve more complex or dynamic customer issues

• Deliver high-quality service to reduce repeat contacts and escalations

• Provide feedback on processes, systems, and services to improve workflow and customer experience

• Strictly adhere to privacy, security, and compliance requirements

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days
• EIS