Fortera Sdn. Bhd. Hiring! Full Time Patient Care Coordinator in Johor, Earn up to MYR 3,500 - Ricebowl

Coordinate patient care services by liaising with healthcare professionals, patients, and their families to ensure seamless and efficient treatment plans.

Schedule and manage patient appointments and follow-up care, ensuring optimal utilization of resources and minimizing wait times.

Maintain accurate and up-to-date patient records, including medical history, treatment progress, and communication logs, adhering to confidentiality and data protection policies.

Provide clear and compassionate patient education regarding their condition, treatment options, medication, and self-care instructions, empowering them to actively participate in their healthcare journey.

Act as a primary point of contact for patients, addressing their concerns, answering questions, and providing emotional support with empathy and understanding.

Facilitate communication between patients and the medical team, ensuring that all parties are informed and aligned on care objectives and progress.

Assist with patient intake processes, including gathering necessary information, verifying insurance details, and explaining hospital policies and procedures.

Monitor patient progress and identify any potential issues or deviations from the care plan, escalating concerns to the appropriate healthcare providers promptly.

Collaborate with the administrative team to manage billing, insurance claims, and other financial aspects related to patient care.

Contribute to the continuous improvement of patient care services by participating in team meetings, providing feedback, and suggesting process enhancements.

Coordinate and schedule patient appointments, ensuring efficient use of clinic resources and minimizing wait times.

Serve as the primary point of contact for patients, addressing inquiries, providing information about services, and guiding them through the healthcare process.

Facilitate communication between patients, physicians, and other healthcare providers to ensure seamless care coordination and follow-up.

Assist patients with understanding their treatment plans, medications, and necessary lifestyle adjustments, providing education and support.

Maintain accurate and confidential patient records, including medical history, treatment progress, and communication logs.

Identify and address potential barriers to care, such as transportation, financial concerns, or language difficulties, and connect patients with appropriate resources.

Collaborate with the clinical team to develop and implement individualized care plans tailored to each patient's unique needs and goals.

Monitor patient progress and proactively follow up to ensure adherence to treatment plans and address any emerging concerns.

Manage patient flow within the clinic, ensuring a positive and welcoming experience from arrival to departure.

Contribute to quality improvement initiatives by gathering patient feedback and identifying areas for service enhancement.