Pinecone Technology Sdn. Bhd. Hiring! Full Time Operations Executive in WP Kuala Lumpur, Earn up to MYR 10,000 - Ricebowl

• Bachelor's Degree or Diploma holder in Business Administration, Finance, Economics, Management, or related disciplines

• 1–3 years of experience in Operations, Administration, Customer Support Coordination, KYC, or related functions

• Experience in Forex, CFD, Financial Services, Fintech, Payment Services, or Brokerage industries is highly preferred

• Fresh graduates with strong analytical and organizational skills may be considered

• Skills & Competencies

• Strong attention to detail and accuracy

• Good problem-solving and coordination abilities

• Strong organizational and multitasking skills

• Proficiency in Microsoft Excel and Google Sheets

• Good written and verbal communication skills

• Strong sense of responsibility and ownership

1. Daily Operations Management

• Execute daily operational tasks and internal workflow processes

• Monitor operational activities and ensure timely completion of assigned tasks

• Follow up on pending operational cases and provide regular status updates

• Maintain accurate records and documentation of operational activities

• Ensure compliance with internal operational procedures and service standards

2. Client Account Operations

• Assist in client account opening, maintenance, and operational support

• Support KYC and account verification processes

• Coordinate with Compliance, KYC, Customer Service, and Risk teams on account-related matters

• Ensure client information and documentation are properly maintained and updated

• Assist in handling account amendments, profile updates, and operational requests

3. Ticket & Case Management

• Monitor incoming operational and support tickets

• Assign and coordinate ticket resolution with relevant departments

• Track ticket progress and ensure SLA requirements are met

• Escalate urgent or high-priority cases when necessary

• Maintain proper records of ticket handling activities

• Analyze recurring operational issues and recommend improvements

4. Data Monitoring & Reporting

• Prepare daily, weekly, and monthly operational reports

• Maintain operational databases and reporting records

• Monitor operational KPIs and identify abnormalities

• Assist management with data collection and business reporting

• Support ad-hoc reporting and operational analysis requests

5. Cross-Functional Coordination

• Liaise with Customer Service, KYC, Compliance, Finance, Risk, IT, and Management teams

• Ensure smooth communication between departments

• Coordinate operational issues and support resolution efforts

• Assist in implementing operational improvements and new workflows

6. Process Improvement

• Identify inefficiencies and operational bottlenecks

• Recommend workflow improvements and automation opportunities

• Assist in developing SOPs and operational documentation

• Support implementation of new systems, CRM tools, and operational processes

• EPF
• SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• EIS
• Medical Insurance
• Training Provided