TDCX (MY) Sdn. Bhd. Hiring! Full Time Customer Service Specialist - English Speaker (Shipping Label) in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's

Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

• Preferable with 1 year of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

• Possesse strong time management skills and motivated to exceed expectations.

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

• Excellent verbal and written communication skills in English and the language of the supporting market.

• Experienced with managing livechat and email.

• Able to work on rotational shift.

• Handle customers orders by sending out shipping labels for their orders.

• Accurately and carefully key in customer details and correctly label the shipments according to the right customers.

• Focus on first-contact resolution, addressing customer inquiries effectively. Work closely with service partners and internal teams to follow up and ensure case closure within service standards.

• Provide excellent support experience to customers via all relevant communication channels.

• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

• Build sustainable relationships and engage customers by taking the extra mile

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Medical and Insurance Coverage
• 15 days Annual Leave, 14 days Medical Leave
• Training Provided
• EPF SOCSO
• Shift Allowances up to RM700
• KPI Incentive up to RM500