True Colour Media Group Hiring! Full Time Retail Executive / Retail Experience Executive in Johor, Earn up to MYR 2,600 + commission - Ricebowl

• Able to start work in July 2026.
• Full-time position based in a experience store.
• Able to work from 10:00 AM – 9:00 PM.
• Able to work weekends, public holidays, and peak retail periods when scheduled.
• One rotational rest day between Monday and Thursday, subject to roster planning.
• Minimum 1 year of retail, customer service, sales, or customer-facing experience is preferred.
• Experience in consumer electronics, IT gadgets, mobile devices, home appliances, power tools, outdoor equipment, batteries, solar products, or technical retail products is highly preferred.
• Strong interest in technology, electronics, portable power, batteries, solar charging, and lifestyle innovation.
• Able to understand and explain product specifications accurately.
• Comfortable learning terms such as battery capacity, output wattage, charging time, runtime, AC/DC output, USB-C charging, and appliance compatibility.
• Able to conduct product demonstrations confidently and safely.
• Able to communicate effectively in English and Bahasa Malaysia.
• Mandarin proficiency is an added advantage.
• Basic proficiency in Microsoft Word, Excel / Google Sheets, POS systems, WhatsApp, and common digital tools.
• Strong interpersonal skills and customer service mindset.
• Professional, punctual, responsible, and willing to learn.
• Able to work as part of a team and follow company SOPs.
• Comfortable assisting with stock arrangement, display setup, and product handling where required.

Note: Candidates with only general retail experience are welcome to apply, but must be able to demonstrate strong interest and learning ability in electronics, portable power stations, and product specifications.

• Attend to walk-in customers and provide a professional in-store retail experience.
• Understand customer needs and recommend suitable portable power, battery, solar, and lifestyle energy solutions.
• Explain product features, specifications, safety guidelines, warranty terms, and practical usage clearly.
• Conduct hands-on product demonstrations for customers.
• Help customers understand product capacity, output wattage, charging time, runtime, port compatibility, and suitable appliance usage.
• Process customer purchases, invoices, payments, receipts, warranty registration, and product handover.
• Collect and record customer information accurately for warranty registration, after-sales support, and service tracking.
• Verify product model, serial number, accessories, and warranty details before customer handover.
• Support store operations, including opening and closing duties, product display, merchandising, stock replenishment, inventory checks, and store cleanliness.
• Maintain demo units and ensure display products are clean, charged, safe, and ready for customer demonstrations.
• Assist with stock receiving, serial number tracking, stocktake, and damaged goods reporting.
• Handle customer enquiries, complaints, warranty questions, and after-sales support professionally.
• Capture and escalate business leads, SME enquiries, bulk purchase enquiries, home energy enquiries, or event power enquiries to the relevant team.
• Complete product training modules and achieve internal competency standards.
• Follow company SOPs, safety procedures, payment rules, customer data handling rules, and store discipline guidelines.

• Basic salary & Sales commission
• Performance bonus based on individual and/or store performance.
• EPF, SOCSO, and EIS contributions.
• Annual leave.
• Medical and Hospitalisation lave.
• Product knowledge training provided.
• Sales and customer service training provided.
• Hands-on training for portable power stations, batteries, solar charging, and consumer electronics.
• Career growth opportunities within GoRental.MY retail, e-commerce and store management.
• Opportunity to work with clean energy, lifestyle technology, and innovative consumer power solutions.