Dancom TT&L Telecommunications (M) Hiring! Full Time Service Technician - Jura in WP Kuala Lumpur, Earn up to MYR 3,500 + commission - Ricebowl

Are you the one?

• Diploma in Mechanical, Electrical, Mechatronic, or related technical field. Fresh graduates are welcome.

• 1–2 years’ experience in coffee machine servicing or premium home appliance after-sales service.

• Detail-oriented and able to follow manufacturer service procedures while maintaining high workmanship standards.

• Valid driving license and willing to travel within assigned service areas.

• Clear communication in Bahasa Malaysia and English; additional languages are advantageous.

• Customer-focused, professional, and confident in explaining technical issues and machine usage clearly.

• Able to work independently, manage multiple appointments, and prioritize tasks under minimal supervision.

• Willing to work on weekends.

Perks of working with us?

• Allowances, Commissions, Performance Bonus, Increment

• Be part of a premium brand from Swiss

• Reachable by train

• Group Medical Insurance

• Annual Leave, Casual Leave, Public Holidays, OT

What is the role about?

• Install, commission, troubleshoot, repair, and perform preventive maintenance on JURA automatic coffee machines (on-site & workshop).

• Attend service and breakdown calls promptly, diagnose faults accurately, and complete repairs.

• Handle customer complaints professionally and ensure customer satisfaction.

• Educate customers on proper machine operation, cleaning, hygiene, and routine care.

• Conduct basic user training and product demonstrations during installations.

• Support sales & marketing activities, including machine setup for showrooms, exhibitions, and events.

• Maintain accurate service records, spare parts usage, and customer feedback.

• Recommend suitable JURA cleaning products and accessories when relevant.

• Ensure compliance with safety procedures, housekeeping standards, and brand service guidelines.

• Represent the JURA brand professionally and follow up with customers after service completion.

• EPF, Socso, EIS
• Allowance
• Commission
• Paid leaves
• Insurance
• Medical
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus