Consistant Info Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Handle customer inquiries via phone, email, and chat in a professional and timely manner.

Provide accurate information about company services, policies, and procedures.

Resolve customer complaints and issues effectively, escalating when necessary.

Maintain customer records and update account information in the CRM system.

Build and maintain strong relationships with clients through excellent communication and service.

Collaborate with internal teams to ensure customer satisfaction and smooth service delivery.

Proactively identify opportunities to improve the customer experience and suggest solutions.

Adhere to company standards and best practices in all customer interactions.

Manage time effectively to handle a high volume of customer interactions.

Demonstrate active listening skills to fully understand customer needs and concerns.

Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding secretarial, accounting, and tax services via phone, email, and in-person.

Effectively manage and resolve customer issues and complaints, demonstrating strong problem-solving skills and a commitment to customer satisfaction.

Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring a positive service experience.

Accurately document all customer interactions, requests, and feedback in the company's CRM system, ensuring data integrity and easy retrieval.

Collaborate with internal teams to ensure seamless service delivery and address complex customer needs.

Proactively identify opportunities to improve customer service processes and contribute to the overall efficiency of the support function.

Communicate clearly and professionally in both English and Mandarin, adapting communication style to suit diverse client needs.

Manage multiple customer inquiries simultaneously, utilizing effective time management skills to prioritize tasks and meet service level agreements.