全职 E-commerce Support Representative 工作, 薪水 up to MYR 4,500 + 额外补偿, Famoushub (M) Selangor 公司招聘中 - Ricebowl

Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner, addressing product questions, order issues, and general support needs.

Process customer orders, returns, and exchanges accurately and efficiently, ensuring all transactions are recorded correctly in the system.

Troubleshoot and resolve customer complaints and issues with a focus on de-escalation and finding satisfactory solutions, aiming to maintain high customer satisfaction.

Collaborate with other departments, such as logistics and marketing, to ensure seamless order fulfillment and a positive customer journey.

Maintain a thorough understanding of Famoushub's products, services, and promotional activities to provide accurate information and recommendations to customers.

Contribute to the development and improvement of customer service processes and knowledge base articles to enhance efficiency and customer experience.

Handle customer feedback and reviews, escalating critical issues to management and identifying trends for service improvement.

Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.

Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.

Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.

Proactively identify and escalate complex customer issues to the appropriate departments, collaborating to find optimal solutions.

Maintain a deep understanding of Famoushub's products and services to effectively assist customers and provide personalized recommendations.

Contribute to the development and improvement of customer service processes and documentation, sharing insights and feedback.

Handle customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Assist with managing customer feedback and reviews, ensuring a positive online reputation for Famoushub.

Collaborate with the marketing and fulfillment teams to ensure a seamless customer journey from purchase to delivery.

Stay updated on ecommerce trends and best practices to enhance the customer service experience.