MGCA Cafe MY Hiring! Full Time Retail Team Leader in WP Kuala Lumpur, Earn up to MYR 3,200 - Ricebowl

6 days' work week across 45 hours weekly

At least 5 years’ work experience in the service industry with at least 3 years’ experience in a similar store managerial role

Proven leadership experience in store operations, building effective teams and coaching for performance

Passion for F&B industry with proven experience in delivering excellent customer experiences

Strong interpersonal and communication skills

Basic understanding of financial management and budgeting

Knowledge of local employment regulations, health and safety standards

Willingness to work in a fast-paced environment and adapt to changes

Willingness to engage in shift work, which includes work on weekends and public holidays

Oversee and optimize daily store operations - includes inventory management, ordering of supplies, maintaining store cleanliness and organization. Enforce health and safety standards to ensure a safe environment for both customers and employees.

Build positive employee experiences - from hiring to onboarding and training. Schedule shifts and manage employee work hours to maintain operations. Provide coaching and performance conversations for development. Manage employee grievances to promote a safe and supportive work environment. Cultivate a positive work culture that builds teamwork and collaboration.

Champion customer service excellence through high service standards. Address customer feedback, inquiries, and complaints with professionalism. Role model and train employees to deliver exceptional customer service.

Maintain rigorous quality control in food and beverage preparation, adhering to standard recipes and guidelines. Monitor product quality and consistency, promptly addressing any issues. Conduct regular store inspections to ensure compliance with company and local regulations.

Drive sales and marketing initiatives to attract and retain customers. Partner with the marketing team to promote special offers, events, and loyalty programs. Analyze sales performance data and propose strategic improvements to boost sales revenue.

Prepare and manage store budget - monitoring expenses and revenue. Optimize cost-efficiency while upholding quality and service standards. Review financial reports, propose and implement profit-enhancing strategies

Organize and deliver company required training to continuously improve employee product knowledge, technical skills and service standards. Stay updated on industry trends and proactively coach employees to enhance store experience