Chemmart Asia Hiring! Full Time Customer Service Executive (Chemicals Industry) in Selangor, Earn up to MYR 3,500 - Ricebowl

Possess at least Diploma in Science.

Minimum of 1-2 years of experience in a customer service role, preferably within the chemical or scientific products industry.

Excellent communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal, to effectively interact with a diverse customer base.

Demonstrated ability to resolve customer issues and complaints efficiently and effectively, utilizing strong problem-solving skills.

Proficient in managing time and prioritizing tasks to meet customer needs and deadlines in a fast-paced environment.

Ability to work onsite at Chemmart Asia Sdn Bhd, located in Puchong, Selangor, Malaysia.

Familiarity with fine chemicals and scientific products is an advantage.

Serve as the primary point of contact for customer inquiries, providing prompt and accurate responses via phone, email, and in-person interactions.

Process quotation & customer orders thru SQL system, ensuring accuracy in product selection, quantity, and pricing, while adhering to company policies and procedures.

Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department or personnel when necessary, and ensuring timely resolution and customer satisfaction.

Maintain a comprehensive understanding of Chemmart Asia's product offerings, including fine chemicals and scientific products, to effectively address customer inquiries and provide technical support.

Collaborate with the sales and logistics teams to coordinate order fulfillment, track shipments, and resolve any delivery-related issues, ensuring timely and efficient delivery of products to customers.

Maintain accurate customer records and update the customer database with relevant information, including contact details, order history, and communication logs.

Identify opportunities to improve customer service processes and procedures, and provide recommendations to management for enhancing the overall customer experience.