Hiring! Full Time Online Support Agent in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Excellent written and spoken Mandarin, with fast and accurate Chinese typing skills to serve China, Hong Kong, Macao and Taiwan customers.

Minimum SPM; candidates with customer service experience preferred (fresh graduates or those without experience are also welcome).

Strong customer-first mindset and empathy in communication.

Excellent communication, listening, and problem-solving skills, with the ability to handle unexpected situations.

Able to work under pressure, with a strong sense of responsibility and self-motivation.

Good problem-identification and analytical skills, with keen attention to detail.

Willingness to work on a rotational shift schedule.

Respond to customer inquiries online, providing accurate and professional solutions.

Proactively learn relevant business knowledge to continuously enhance expertise.

Follow up on customer issues to ensure timely and satisfactory resolution.

Collaborate closely with internal departments to ensure smooth communication and information flow.

Provide feedback and suggestions from the customer’s perspective to help improve user experience.

Complete tasks assigned by supervisors efficiently and with a strong sense of responsibility.