The Fame Events Hiring! Full Time Customer Service Representative in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl

Required Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Communication, Customer Service, Event Management, or related field.

• Fresh graduates are encouraged to apply.

• Previous experience in customer service, telemarketing, client servicing, or event industry is an added advantage.

Skills & Competencies

• Strong communication and interpersonal skills.

• Good customer service and telephone communication skills.

• Customer-oriented mindset with strong problem-solving abilities.

• Good organizational and multitasking skills.

• Able to work independently and collaboratively within a team.

• Positive attitude, proactive, and willing to learn.

• Good data recording and reporting capabilities.

• Familiar with Microsoft Office, CRM systems, and digital platforms.

• Familiarity with AI tools such as ChatGPT or workflow automation systems is an added advantage.

• Strong adaptability towards digital transformation and technology adoption.

Key Responsibilities

Customer Relationship Management

• Manage and maintain positive relationships with company customers and clients.

• Ensure all customer inquiries, requests, and concerns are handled professionally and promptly.

• Build strong long-term rapport with customers to enhance client retention and satisfaction.

• Act as one of the key contact people for customer communication and follow-up activities.

• Ensure high-quality customer experience and service standards are consistently maintained.

Business Development & Client Follow-Up

• Contact existing and previous customers to introduce and pitch new events, activations, campaigns, and company services.

• Conduct regular customer follow-up calls and engagement activities.

• Assist in generating new business opportunities through customer relationship management.

• Arrange meetings, appointments, or discussions with potential and returning clients.

• Support the sales and project teams in maintaining strong client engagement.

Customer Database & CRM Management

• Record and update customer information, communication records, and project details into the company CRM/system.

• Maintain organized, accurate, and up-to-date customer databases.

• Ensure all customer interactions and follow-up statuses are properly documented.

• Prepare customer engagement records and tracking reports for management review.

Customer Feedback & Service Improvement

• Capture, collect, and compile customer feedback after project or event completion.

• Conduct customer satisfaction follow-up when required.

• Identify customer concerns, improvement areas, and service enhancement opportunities.

• Prepare feedback reports and recommendations for management and internal teams.

• Work closely with internal departments to improve overall customer experience and service quality.

AI & Digital Productivity Utilization

• Utilize AI tools and digital technologies to improve work productivity, customer communication, and reporting efficiency.

• Use AI-assisted tools for drafting customer follow-ups, preparing reports, analyzing feedback, and improving workflow processes.

• Continuously explore innovative ways to enhance customer engagement through technology and AI solutions.

• Support company digital transformation initiatives and adoption of AI-driven work culture.

• Ensure responsible and confidential use of AI tools according to company policies and guidelines.

Reporting & Coordination

• Prepare weekly and monthly customer engagement reports.

• Coordinate closely with project, operations, marketing, and business development teams regarding customer requirements and updates.

• Assist management in monitoring customer satisfaction and engagement performance.

• Participate in meetings, training sessions, and company initiatives when required.

• Annual Leave
• EPF
• SOCSO
• EIS