Webcog Hiring! Full Time Customer Service Specialist in WP Kuala Lumpur, Earn up to MYR 8,350 - Ricebowl

• At least 1 year of experience in Customer Service, Sales, or Client Relations.

• Patient, clear, and professional communication skills.

• Strong multitasking abilities in a fast-paced environment.

• Familiarity with Live Chat software and ticketing systems (e.g., ClickUp).

• Well-versed in Mandarin, Malay, and English (written and verbal). We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

• Willing and able to work rotational shifts, including weekends and public holidays.

1. Customer Support & Communication

• Guide users through system features and resolve inquiries with clarity and professionalism.

• Maintain a courteous, empathetic, and service-oriented tone across all channels.

2. Issue Resolution & Ticketing

• Log all inquiries into the ticketing system (e.g., ClickUp).

• Monitor pending tickets and ensure timely resolution per SLAs.

• Provide regular updates to customers until issues are fully resolved.

3. Record Keeping & Reporting

• Maintain accurate logs of customer interactions and resolutions.

• Identify recurring issues and escalate insights to management for improvement.

4. Compliance & Quality Assurance

• Adhere to SOPs and data protection policies.

• Ensure confidentiality and security of customer data.

• Perform QA checks on transaction records before approval or escalation.

• Annual Bonus
• Performance Bonus
• Training Provided
• Annual Leave
• Medical Insurance