Agensi Pekerjaan Asia Recruit Hiring! Full Time Call Center Agent in Selangor, Earn up to MYR 4,900 - Ricebowl

Project 1: Travelling / Reservation / Hospitality Project

Project 2: IT

Job Requirement: 

• Basic Salary RM4000 - RM4300

• Allowances (Depends on Project)

• NO OVERNIGHT SHIFT (Latest Shift up to 2am)

• Min SPM

• Preferred with Customer Service Experience 

• Diploma/ Degree Fresh welcome to apply

• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

• Understand customer enquiries and respond via applicable channels: email, chat etc

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner by following to processes

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance