KPJ Healthcare Berhad Hiring! Full Time Clinic Receptionist, Consultation Clinic in WP Kuala Lumpur - Ricebowl

Minimum:

• SPM (Credit in Bahasa Malaysia & Mathematics)

• Physically fit and able to work shifts

Preferred:

• Certificate in Healthcare / Nursing Aide

• Diploma in healthcare-related field

• Experience in hospital setting

Experience

• 1–3 years in similar role (clinic / hospital / customer service)

Skills & Competencies

• Strong organizational & multitasking skills

• Good communication & interpersonal skills

• Able to manage appointments, calls, walk-ins efficiently

• Problem-solving and analytical skills

• Customer service oriented with empathy

• Able to handle high-pressure situations professionally

• Basic computer, phone & email proficiency

Personal Attributes

• Friendly, approachable, and professional

• Patient and empathetic

• Detail-oriented and organized

• Reliable and punctual

• Able to work independently and in a team

• High integrity and confidentiality awareness

• Adaptable to changes and workload

1. Clinic Operations & Administration

• Manage consultant outpatient clinic and ensure smooth daily operations

• Schedule clinic appointments and procedures efficiently

• Handle patient enquiries (appointments, admissions, billing, insurance, discharge & follow-up)

• Ensure all forms and documentation are completed accurately

• Coordinate and escort patients to relevant departments (Radiology, Lab, etc.)

• Utilize system for scheduling and patient coordination

• Prepare appointment list in advance and confirm with patients

• Submit Guarantee Letter (GL) requests and update consultant schedules

• Maintain daily census and proper filing system

• Dispatch medical records to HIMS after clinic sessions

• Ensure clinic environment is clean, organized, and fully prepared

• Maintain confidentiality of patient information (PDPA compliance)

2. Organizational & Quality Compliance

• Adhere to hospital policies, vision, and service standards

• Report issues affecting service quality to Head of Services

• Participate in quality improvement, infection control, and safety programs

• Support accreditation activities (MSQH, JCI, IMS, etc.)

• Comply with Occupational Safety & Health regulations

3. Customer Service & Team Support

• Deliver professional and patient-centered service

• Handle complaints and enquiries effectively

• Work closely with consultants, nurses, and support staff

• Perform additional duties assigned by management

4. Facilities & Equipment

• Ensure proper handling and maintenance of equipment

• Monitor stock, supplies, and consumables

• Report faulty equipment to biomedical team

• Participate in stock count activities

5. Personal Development

• Participate in training and continuous learning

• Contribute to departmental and hospital initiatives