Artworld Technology Hiring! Full Time Technical Support 机械技术员 in WP Kuala Lumpur, Johor, Earn up to MYR 4,000 - Ricebowl

Minimum education is Diploma

Language requirements: English and Mandarin

Familiar with modern mechanical technology and capable of operating and maintaining complex machinery

Able to read and understand technical drawings and instructions

Possess good troubleshooting and problem-solving skills

Have a spirit of teamwork and good communication abilities

Young, energetic, and full of innovative spirit

Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.

Setup installation of machine and conduct machine operation training in customer site.

Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.

Acquire technical knowledge on product application.

Research and identify solutions to software and hardware issues

Ask customers targeted questions to quickly understand the root of the problem

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their machine are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients