YFL (Malaysia) Hiring! Full Time IT Application in Selangor, Earn up to MYR 4,000 - Ricebowl

Degree in Computer Studies, Computer Sciences, Information Technology or equivalent

Must have at least 1 year of information technology experience

Communication – Strong in spoken and written English language and Bahasa Malaysia

Personality – Ability to collaborate effectively with cross-functional teams including developers and IT personnel. Strong customer service orientation with the ability to remain patient and empathetic when dealing with end-users

Basic understanding of programming languages (Python, VB, etc) and databases

Ability to prioritize and manage multiple support requests efficiently

Experience with warehouse and logistics

Provide daily support and maintenance for corporate systems and applications

Troubleshoot and resolve system issues, incidents, and user requests within SLA

Monitor system performance and escalate complex issues when needed

Manage user access, roles, and ensure system security compliance

Support users with system guidance and respond to queries promptly

Maintain documentation, user guides, and support reports

Assist with support during month-end and year-end processes

Collaborate with internal teams to ensure smooth system operations