Hulmers Malaysia Sdn. Bhd. Hiring! Full Time Customer Care Agent (E-commerce) in Selangor, Earn up to MYR 3,000 - Ricebowl

Prior Ecommerce Customer Service experience

Excellent phone/email communication skills

Ability to handle high volume customer interactions

Strong problem-solving and decision-making abilities

Effective time management skills

Ability to multitask and prioritize tasks

Detail-oriented and accurate data entry

Familiarity with Ecommerce platforms and order workflows

Respond to customer inquiries and resolve their issues via email, phone, or chat.

Assist customers with placing orders, tracking shipments, and processing returns.

Provide product information and recommendations to customers.

Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfilment.

Maintain accurate records of customer interactions and transactions.

Identify and escalate complex issues to senior representatives or supervisors.

Stay up to date with product knowledge and industry trends to provide excellent customer service.

Continuously improve customer service processes and procedures.