全职 Admin Assistant 工作, 薪水 up to MYR 2,800 + commission, Ferson (M) Selangor 公司招聘中 - Ricebowl

• Minimum 2–4 years experience in Admin / Operations / Customer Service

• Strong problem-solving and coordination skills

• Able to handle high workload and fast-paced environment

• Good communication (English + Bahasa / Chinese is a plus)

• Experience with e-commerce platforms (TikTok, Shopee, etc.) is an advantage

Administrative & Office Management (Senior Level)

• Oversee daily administrative operations to ensure smooth workflow

• Manage and improve internal SOPs, documentation, and filing systems

• Prepare reports, summaries, and management updates (daily/weekly/monthly)

• Handle confidential documents and company records with high accuracy

• Monitor office supplies, vendor coordination, and cost control

2. Operations Administration

• Coordinate order processing, fulfillment, and delivery status

• Work closely with warehouse, logistics, and sales teams to ensure timely operations

• Track and monitor daily operational KPIs (orders, returns, delays, errors)

• Handle problem orders, damaged goods, and operational escalations

• Assist in process improvement to increase efficiency and reduce errors

• Maintain accurate records of stock movement, returns, and reporting

3. Customer Service Management

• Handle customer inquiries via WhatsApp, calls, and online platforms

• Resolve complaints, refunds, and return cases professionally

• Ensure timely response and maintain high customer satisfaction

• Monitor CS response time, service quality, and performance KPIs

• Standardize customer service replies and improve service workflow

• Support after-sales service and issue resolution

4. Coordination & Team Support

• Act as a bridge between Admin, CS, Warehouse, and Sales teams

• Support management in executing operational plans and strategies

• Follow up on task progress and ensure deadlines are met

• Assist in staff coordination and basic task delegation

5. Reporting & Data Management

• Prepare daily/weekly operational reports (sales, CS, returns, issues)

• Analyze data to identify problems and suggest improvements

• Maintain proper documentation for audit and tracking purposes

6. Finance & Billing Support (if required)

• Assist in invoice processing, billing, and payment tracking

• Coordinate with finance team on claims, expenses, and records

7. Compliance & Discipline

• Ensure all processes follow company SOP and policies

• Maintain proper documentation for disputes, returns, and escalations

• Protect company data confidentiality

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided
• Performance Bonus
• Company Trip