GoodARCH Technology Hiring! Full Time Operation Executive (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 3,600 - Ricebowl

• Minimum Education : SPM

• Proficient in basic Mandarin and English, as well as computer skills (Excel / Word)

• Able to type Mandarin using Pinyin input method

• Passionate about learning and strong sense of responsibility

Customer Service

• Proactively understand customer needs and provide suitable product recommendations or solutions

• Follow up on after-sales service to ensure customer satisfaction

• Record and track customer complaints or issues, and assist in improving service quality

• Maintain good customer relationships and build long-term cooperation

System & Administrative Operations

• Use company systems to input and track orders

• Regularly update customer data and sales reports

• Assist in preparing daily, monthly sales reports or customer analysis reports

Communication & Coordination

• Assist in training new customer service or front desk staff (for senior positions)

• Support customer reception during exhibitions or events

• Coordinate with logistics team on delivery and return processes to ensure timeliness

• Assist in responding to social media comments and customer messages (if includes online customer service)

• Support customer registration and inquiries for online campaigns or promotions

• Assist in basic cashiering or invoicing tasks

• EPF
• SOCSO
• EIS
• Free staff meal
• Annual Bonus
• Medical & transport allowance
• Positive and supportive work environment