QL Maxincome (FamilyMart) Hiring! Full Time Service Coordinator in Selangor - Ricebowl

At least 2 years experience in call center/ customer service department handling chats/emails

Good command of language & copywriting skills (English and Malay), Mandarin will be an added advantage

Knowledgeable of social media platforms (Main: Facebook & Instagram, Others: Twitter & TikTok)

Knowledge of mediation and conflict resolution techniques

Organized with strong project and time management skills

Independent and resourceful

High attention to detail

A friendly and empathetic attitude

Good analytical and problem-solving skills

Able to work quickly under pressure and multitask

Able to work in office located at Bukit Jelutong, Shah Alam

Handle online enquiries and feedback from social media channels, enquiry email, membership App, and any related online channels. Ensure customer feedback is raised and resolved.

Handle inbound calls and outbound calls if required.

Maintain accurate records and document all customer service interactions and resolutions.

Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback.

Measure and report insights from customer feedback data to respective departments to continue the best customer service experience.

Monitor digital movements and happenings of competitors in accordance with the set procedures and guidelines.